This article will show you four possible causes why you got the “The Importer Reported a Generic Error” message when importing videos in Premiere Pro. Before going to describe the causes, watch the following video on how to fix the importer reported a generic error in Adobe Premiere Pro.
As an additional for the solution in the video, in case you have to need to change the file format for many videos, it’s recommended to use Total Commander to do that for saving your time instead of changing them one by one. It’s a shareware that can handle files extension changes in bulk.
4 Possible Causes of “The Importer Reported a Generic Error” in Premiere Pro CC
This kind of error message may pop up when you are going to import video files to your project in Premiere Pro. The following are the most possible causes why you got such an error message:
- Unsupported Video File Name: You might be encountered this error if Premiere Pro doesn’t support your video file name. For example, a video file name that contains symbols may cause the error message to pop up.
- Unsupported Video Files Format: As the solution is shown in the video above, the cause could be an unsupported video files format. So in case you encountered this issue, you need to convert your video file format to any other that is supported in Premiere Pro. However, in many cases, even though Premiere Pro supports your video files format, the importer reported a generic error message may come up though. So, such a case could be due to the third reason below.
- Unsupported Codec: This issue could arise when you use a video recording device that uses an unsupported codec by Premiere Pro. So, in case the solution given in the video above doesn’t solve this error, try to change the codec of your video files. You can find a codec changer software from the internet to solve this issue.
- Activation Issues: The Adobe Premiere Pro activation issues might also cause the importer error. This could be due to an expired trial version. So, make sure you have the Premiere Pro on your computer is activated already and log in to your Creative Cloud account.
So, with those four possible causes, you might already know how to fix The Importer Reported a Generic Error in Premiere pro and find out a solution that works for you. I hope this article is helpful for you and thanks for reading this post.